Data privacy policy

1. Introduction

1. BRT is committed to safeguarding the privacy of our website visitors, App users, BRT service users, professionals and the general public (hereinafter “Clients”).

2. This policy applies where BRT is acting as a data controller with respect to the personal data of such persons; in other words, where BRT determines the purposes and means of the processing of that personal data.

3. BRT’s website incorporates privacy controls which affect how your personal data is processed. By using the privacy controls, you can limit the collection, sharing and publication of your personal data. You can access the privacy controls via LINK to privacy controls.

4. BRT uses cookies on our website. Insofar as those cookies are not strictly necessary for the provision of BeRightThere and BRT services, we ask you to consent to our use of cookies when you first visit our website.

5. In this policy, “we”, “us” and “our” refer to BRT data controller.

2. The Scope of This Policy

This policy applies to all BRT users, including all professionals and clients and all BRT platforms and services, including our Apps, website, features, and other services (collectively, the “BRT Platform”). Please remember that your use of the BRT Platform is also subject to our Terms of Service.

3. The Information We Collect

When you use the BRT Platform, we collect the information you provide, usage information, and information about your device. We also collect information about you from other sources like third-party services, and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:

A. Information You Provide to Us

Account Registration: When you create an account with BRT, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work), and set up other preferences (such as your preferred pronouns).

Professional’s Information: When you sign up to be a professional, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as driver’s license number), and driver’s license information. We collect the payment information you provide us, including your credit card information.

B. Reviews and Feedback

When your clients provide feedback about your professional services, we collect all of the information provided in the feedback.

C. Communications

When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

D. Information We Collect When You Use the BRT Platform

Clients: We collect your device’s precise location when you open and use the BRT App, including while the App is running in the background at the time you request a professional.

Professionals: We collect your device’s precise location when you open and use the BRT App, including while the App is running in the background. We also collect your location for a limited time to ensure you meet the client’s criteria.

4. Credit

1. This document was created using a template from Docular.

5. The personal data that we collect

1. In Section 3 we set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.

2. We may process data enabling us to get in touch with you (“contact data”). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data are you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.

3. We may process your berightthere.com user account data (“account data”). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website.

4. We may process information relating to transactions, including purchases of goods and/or services that you enter into with us and/or through our website (“transaction data”). The transaction data may include your name, your contact details, but never do we retain any information about your payment card details and the transaction details. The transaction data you provide to our payment services provider is separate and distinct from our platform and you will be notified when making payments that you are navigating away from our website.

5. We may process information contained in or relating to any communication that you send to us or that we send to you (“communication data”). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.

6. We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.

7. We may process general categories of data. The source of this data is the BRT platform.

6. Purposes of processing and legal bases

In this Section, we have set out the purposes for which we may process personal data and the legal bases of the processing.

1. Operations

We may process your personal data for the purposes of operating our website, the processing and fulfillment of subscription orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.

2. Publications

We may process account data for the purposes of publishing such data on our website and elsewhere through our services in accordance with your express instructions. The legal basis for this processing is your consent through the performance of a contract between you and us by your participating in this platform.

3. Relationships and communications

We may process contact data, account data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of relationships, and the proper administration of our website, services and business.

4. Direct marketing

We may process contact data, account data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is our legitimate interests, namely, promoting our business and communicating marketing messages and offers to our website visitors and service users.

5. Research and analysis

We may process usage data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.

6. Record keeping

We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.

7. Security

We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.

8. Insurance and risk management

We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

9. Legal claims

We may process your personal data where necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

10. Legal compliance and vital interests

We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.

7. How We Use Your Information

We use your personal information to:

  1. Provide the BRT Platform;
  2. Maintain the security and safety of the BRT Platform and its users;
  3. Build and maintain the BRT community;
  4. Provide customer support;
  5. Improve the BRT Platform; and
  6. Respond to legal proceedings and obligations.

1. Providing the BRT Platform

We use your personal information to provide an intuitive, useful, efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

  • Verify your identity and maintain your account, settings, and preferences;
  • Connect you to your client/professional;
  • Allow professionals and clients to connect;
  • Communicate with professionals and clients regarding their satisfaction;
  • Collect feedback regarding your experience using BRT platform; and
  • Operate contests, sweepstakes, and other promotions.

2. Maintaining the Security and Safety of the BRT Platform and its Users

Providing you a secure and safe experience drives our platform, both on the website and on our App. To do this, we use your personal information to:

  • Authenticate users;
  • Verify that professionals meet licensing requirements;
  • Find and prevent fraud; and
  • Block and remove fraudulent users from the BRT Platform.

3. Building and Maintaining the BRT Community

BRT strives to be a positive influence on the community. Your information is used to:

  • Communicate with you about events, promotions, and contests;
  • Personalize and provide content, communications, and promotions to grow the BRT Platform; and
  • Help facilitate donations in support of the BRT Platform community development.

4. Providing Customer Support

We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

  • Investigate and assist you in resolving questions or issues you have regarding the BRT Platform; and
  • Provide you support or respond to you.

5. Improving the BRT Platform

We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

  • Perform research, testing, and analysis;
  • Develop new products, features, partnerships, and services;
  • Prevent, find, and resolve software or hardware bugs and issues; and
  • Monitor and improve our operations and processes, including security practices, algorithms, and other modeling.

6. Responding to Legal Proceedings and Requirements

Sometimes the legal process, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

7. How We Share Your Information

We do not sell your personal information. To make the BRT Platform work, we may need to share your personal information with other users, third parties, and service providers. This section explains when and why we share your information.

8. Providing your personal data to others

  1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice.
  2. Your personal data held in our website database will be stored on the servers of our hosting services providers.
  3. We may disclose anonymised data to our suppliers or subcontractors insofar as reasonably necessary for business purposes.
  4. Financial transactions relating to our website and services are handled by our payment services providers (“PSP”), Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://stripe.com/en-ca.
  5. In addition to the specific disclosures of personal data set out in Section 5, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

9. Transfers of your personal data

  1. In this Section, we provide information about the circumstances in which your personal data may be transferred to countries outside Canada.
  2. The hosting facilities for our website are situated in Canada. The competent data protection authorities have made an “adequacy decision” with respect to the data protection laws of this country. Transfers of data outside of Canada will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the competent data protection authorities.
  3. You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

10. Retaining and deleting personal data

1. This Section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

2. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

3. We will retain your personal data as follows:

(a) contact data will be retained for a minimum period of 7 years following the date of the most recent contact between you and us, and for a maximum period of 10 years following that date;

(b) account data will be retained for a minimum period of 7 years following the date of closure of the relevant account, and for a maximum period of 10 years following that date;

(c) transaction data will be retained for a minimum period of 7 years following the date of the transaction, and for a maximum period of 10 years following that date; and

(d) communication data will be retained for a minimum period of 7 years following the date of the communication in question, and for a maximum period of 10 years following that date;

(e) usage data will be retained for 10 years following the date of collection.

4. Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

11. Your rights

1. In this Section 11, we have listed the rights that you have under data protection law.

2. Your principal rights under data protection law are:

(a) the right to access – you can ask for copies of your personal data;

(b) the right to rectification – you can ask us to rectify inaccurate personal data and to complete incomplete personal data;

(c) the right to erasure – you can ask us to erase your personal data;

(d) the right to restrict processing – you can ask us to restrict the processing of your personal data;

(e) the right to object to processing – you can object to the processing of your personal data;

(f) the right to data portability – you can ask that we transfer your personal data to another organisation or to you;

(g) the right to complain to a supervisory authority – you can complain about our processing of your personal data; and

(h) the right to withdraw consent – to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.

3. These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

4. You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.

12. About cookies

  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

13. Cookies that we use

We use cookies for the following purposes:

(a) authentication and status – we use cookies to identify you when you visit our website and as you navigate our website, and to help us determine if you are logged into our website;

(b) shopping cart – we use cookies to maintain the state of your shopping cart as you navigate our website;

(c) personalisation – we use cookies to store information about your preferences and to personalise our website for you;

(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e) advertising – we use cookies to help us to display advertisements that will be relevant to you;

(f) analysis – we use cookies to help us to analyse the use and performance of our website and services; and

(g) cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

14. Cookies used by our service providers

  1. Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
  2. We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy.

15. Managing cookies

1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647 (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) https://help.opera.com/en/latest/security-and-privacy/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

2. Blocking all cookies will have a negative impact upon the usability of many websites.

3. If you block cookies, you will not be able to use all the features on our website.

16. Amendments

  1. We may update this policy from time to time by publishing a new version on our website.
  2. You should check this page occasionally to ensure you are happy with any changes to this policy.
  3. We may notify you of changes OR post significant changes to this policy on the main page of BRT.

17. Our details

1. This website is owned and operated Be Right There.com

2. We are registered in Ontario.

3. You can contact us:

(a) using our website contact form; or

(b) by email to: [email protected]